Refund policy

Last Updated: July 2026

At Anjaneya Mart, customer satisfaction is our priority. We work with trusted suppliers to deliver quality products. Please read our Return & Refund Policy carefully before placing your order.

Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product is missing parts or accessories.
  • The item arrives significantly different from its description.

To be eligible, you must contact us within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

  • Personal care products
  • Health & wellness items
  • Beauty products
  • Undergarments
  • Perishable goods
  • Customized or personalized products
  • Digital products
  • Gift cards

Order Cancellation

Orders can be cancelled only before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Product photographs
  • Photos of the package
  • A brief description of the issue

We will review your request and offer a replacement or refund if approved.

Return Process

  1. Contact our support team.
  2. Provide your order details and supporting photos.
  3. Wait for return approval.
  4. If a return is required, follow the return instructions provided by our team.
  5. Once the returned item is received and inspected (if applicable), your refund or replacement will be processed.

Do not return any product without prior approval.

Refund Policy

Once your refund request is approved:

  • Refunds are issued to the original payment method.
  • Processing time is generally 5–10 business days, depending on your payment provider or bank.

Shipping charges (if applicable) are generally non-refundable unless the error was caused by us.

Replacement Policy

We will provide a replacement when:

  • The item is damaged during delivery.
  • The wrong product is delivered.
  • The product has a manufacturing defect.
  • Important parts or accessories are missing.

Replacement availability depends on product stock.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your bank, as processing times may vary.
  4. If the issue continues, contact our support team.

Shipping Costs

If a return is approved due to our error (damaged, defective, or incorrect item), we will provide return instructions and, where applicable, cover the return shipping costs.

If the return is requested for personal reasons (such as changing your mind or ordering the wrong item), return shipping costs are the customer's responsibility if the return is accepted.

Change of Mind

As a dropshipping store, we generally do not accept returns or refunds for:

  • Change of mind
  • Incorrect size or color selected by the customer
  • Accidental orders
  • Items no longer wanted after delivery

Please review product descriptions carefully before placing your order.

Delivery Delays

We work with multiple fulfillment partners. Delivery times are estimates and may occasionally be affected by:

  • Weather conditions
  • Customs clearance
  • Public holidays
  • Courier delays
  • High order volumes

Delivery delays alone do not qualify for a refund unless required by applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Anjaneya Mart

📧 Email: support@anjaneyamart.in

🌐 Website: www.anjaneyamart.in

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Return & Refund Policy | Anjaneya Mart

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Read the official Return & Refund Policy of Anjaneya Mart. Learn about returns, replacements, refunds, damaged items, cancellations, and customer support for a safe and transparent shopping experience.