Shipping policy
Thank you for shopping with Anjaneya Mart. We are committed to delivering your orders safely and as quickly as possible. As a dropshipping store, we partner with trusted suppliers and logistics providers to fulfill and ship your orders directly.
Please read our Shipping Policy carefully before placing an order.
Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders are processed Monday through Saturday, excluding public holidays.
- Once your order has been processed, you will receive a shipping confirmation email with tracking information (where available).
Estimated Delivery Time
Delivery times may vary depending on your location and the product ordered.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 5–8 Business Days |
| Other Cities & Towns | 6–10 Business Days |
| Remote Areas | 7–15 Business Days |
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are displayed during checkout before you complete your purchase.
From time to time, we may offer:
- Free Shipping on selected products
- Free Shipping during promotional campaigns
- Special shipping discounts
Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation email
- Tracking Number (if available)
- Courier details
You can also track your order using our Track Your Order page.
Multiple Shipments
Since we work with multiple suppliers, items in the same order may be shipped separately.
In such cases:
- You may receive multiple tracking numbers.
- Products may arrive on different dates.
- There are no additional shipping charges for split shipments.
Delivery Delays
Although we aim to deliver your order within the estimated timeframe, delays may occur due to:
- High order volumes
- Weather conditions
- Public holidays
- Courier delays
- Remote delivery locations
- Customs clearance (for imported products)
- Unforeseen logistical issues
We appreciate your patience if delays occur.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
We are not responsible for delays or failed deliveries caused by:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect contact number
If you notice an error, contact us immediately before your order is dispatched.
Undeliverable Packages
If a package is returned to us because of:
- Incorrect address
- Failed delivery attempts
- Refusal to accept delivery
Additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order is:
- Lost during transit
- Delivered damaged
- Missing items
Please contact us within 48 hours of receiving the package.
Include:
- Order Number
- Photos of the package
- Photos of the product
- Description of the issue
We will investigate the matter with the shipping carrier and supplier and work toward an appropriate resolution.
International Shipping
International shipping may be available for selected products and destinations.
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- Local fees
- Government charges
These charges are determined by the destination country's customs authorities and are not included in the product price or shipping cost unless stated otherwise.
Delivery Confirmation
Once the courier marks your package as delivered to the shipping address provided, the order is considered fulfilled.
If you believe your package was delivered incorrectly, please contact us as soon as possible so we can assist you in coordinating with the courier.
Contact Us
If you have any questions about shipping or your order, we're here to help.
Anjaneya Mart
📧 Email: support@anjaneyamart.in
🌐 Website: www.anjaneyamart.in
Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM (IST)